Return Policy

Your Peace of Mind Is Our Priority.

At Half Price Drapes (www.halfpricedrapes.com), we take pride in the exceptional quality and craftsmanship of our products. Our attention to detail in design, material and construction is unyielding. And so is our commitment to customer satisfaction.

 

30 Day Return Policy: Half Price Drapes wants you to be 100% satisfied with your purchase. If you are not, you can return any Ready Made or Made to Order size panel for a full refund within 30 days. Please see terms for details (Buy 1 Get 1 FREE, HPD Sales Outlet & Clearance items are EXCLUDED). Prior to returning the merchandise we strongly recommend that you contact us at 1-866-413-7273 and consult with our customer service representatives regarding any issues you have with our products. Shipping charges will be the responsibility of the customer.All Returned Merchandise is carefully inspected upon receipt prior to a refund. All items must be in their original condition and with the original packaging or be subject to a 25% restocking fee.

All Returned Merchandise is carefully inspected upon receipt prior to a refund. All items must be in their original condition and with the original packaging or be subject to a 25% restocking fee.

Returns received past 30 days will be subject to store credit only based on the condition of merchandise and approval.

Ready Made: Curtains, Draperies & Accessories

Curtains, Drapes and Accessories indicated as Ready Made on the website means that we carry the given size/style in stock. These items can be returned within 30 Days from receipt of merchandise for a refund. Merchandise must be returned in its original packaging or be subject to a 25% restocking fee.

 

Made To Order: Curtains, Draperies & Accessories

Curtains and Drapes indicated as Made to Order on the website means that we do not carry given size in stock. Made to Order products are made upon order placement. Customers will have 24 hours from placing a Made to Order to cancel. For orders canceled after 24 hours from placement a non-refundable 50% deposit will be retained by Half Price Drapes. Half Price Drapes guarantees all Custom Products against any defects in material or workmanship. In the event of a defect, Half Price Drapes will, at our discretion, repair or re-make the item(s) at our expense. These items can be returned within 30 Days from receipt of merchandise for a refund. Merchandise must be returned in its original packaging or be subject to a 25% restocking fee.

 

Custom (Made To Measure): Curtains, Draperies, Cushion Covers & Roman Shades

Curtains, Drapes & Roman Shades that are Custom (Made to Measure) are made to each customer specifications. These products CANNOT be returned. Half Price Drapes guarantees all Custom Products against defects in material or workmanship. In the event of a defect, Half Price Drapes will, at our discretion, repair or re-make the item(s) at our expense.

 

Drapery Hardware & Home Accessories

Please note drapery hardware & home accessories can be returned, unless specifically marked, for a refund within 30 days of the receipt of the order. All items must be returned in the original packaging. A 25% restocking fee will be charged for all drapery hardware & home accessories.

Returns are accepted on Pre-Packed Wooden Hardware Sets. Returns accepted on full sets only.

 

HPD SALES OUTLET: (Buy 1 Get 1 FREE, CLEARANCE)

Periodically, HPD offers our customers some exceptional values in clearance sales. All curtains, drapes, hardware and accessories that are offered in such sales or marked as "Buy 1 Get 1 FREE" or "Clearance" are considered FINAL SALE and are non-returnable.

**Color Variations: Please note that the appearance of the color of the drapes can vary from one computer monitor to another, and actual fabric color may also be of a different hue as each dye lot differs slightly. We do provide swatches for most of our fabrics and we recommend customers purchase swatches prior to placing an order to minimize the possibility of getting an unexpected color.

 

Furniture: Occasional Chairs

Furniture can be returned within 30 Days of receipt. You must obtain an RMA# (Return Mail Authorization) to start your return process. Please call 1.866.413.7273 to speak with someone in Customer Service.

If you receive your order damaged, please contact us prior to returning the items. Half Price Drapes will not reimburse you for unauthorized shipping expenses incurred.

Furniture items must be properly packaged in the original shipping containers and packaging materials. Shipping charges will be the responsibility of the customer. If you choose to return a furniture item, Half Price Drapes will not reimburse you for any shipping expenses.

 

Returns Process:

You can return the merchandise through the mail for a refund or store credit (if applicable), or replacement. You must call 1-866-413-7273 to obtain an RMA #. It must be written on the outside of the package for reference and acceptance. To make a return by mail, send your package along with the original invoice and "Return Authorization Form" that you received with your merchandise. Indicate the reason for the return and the action you are requesting to be taken, such as replacement or refund. Be sure to keep a copy for your records. SHIPPING CHARGES ARE NOT REFUNDABLE.

Refund Time Frame:

Once we have received back your item(s) please allow 21 Business Days for the refund to be processed. Please note that this may require 1-2 processing cycles on your bank card, depending on your specific bank. Returns sent without an RMA # will take longer to process.

Where to Mail the Package:

Half Price Drapes
RETURNS
600 Wharton Circle SW
Atlanta, GA 30336

We will process your return and follow your instructions. You may use the shipping carrier most convenient for you. If you do not have your original invoice, please send a letter with your merchandise that includes the following information: Name, Address, Phone Number, Order Number, and Item Description. State the Reason for the Return and the Action to be taken upon return, either replacement or a refund. Return your package to the address listed above. If you have any questions please feel free to email us at:cs@halfpricedrapes.com. Whenever possible please supply us with your Invoice number or Sales Order number.

 

PRICE GUARANTEE

Price Protection Policy: Buy with confidence from Half Price Drapes. If an item you have purchased from Half Price Drapes goes on sale for a lower price within 14 days of your purchase, Half Price Drapes will be more than happy to refund the difference. You will be given a refund for the difference of the original selling price and the current advertised/reduced price. Please allow 21 business days for the refund to be processed. Please note that this may require 1-2 processing cycles on your bank card, depending on your specific bank. Please contact Customer Service at 1.866.413.7273 or email us at cs@halfpricedrapes.com to process the refund. Whenever possible please supply us with your Invoice number or Sales Order number

Changes To The Policy & Pricing:

Half Price Drapes (www.halfpricedrapes.com) reserves the right to change its polices without notice at any time.

All prices on this web site are subject to change without notice. We make every effort to provide you the most accurate, up-to-date information, occasionally, one or more items on our web site may be mis-priced. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, Half Price Drapes shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

If an item's correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you so wish.

Sales Outlet