REFUNDS & RETURN POLICY
We gather four types of information: public, private, communicative, and automatic.
Public information will include that information available for registered members to view, or demographic information. This includes your demographic information such as gender, user name, age, birth date, purchase history information, browsing history information, appearance, religion, occupation, zip code and geographical location.
Your demographic information is used to: personalize your experience; allow other members to find you through a search result and to communicate with you; compose your personal profile, which is associated with an identity you have created; and to deliver targeted advertising and promotional offers to you if you choose to receive them.
Private information is information that can personally identify you such as your real name, email address or credit card number.
When you register to use any Site service, you will be asked for some general identifying information to enable us to provide you with this individualized service. We gather contact information (such as your email address) and, if you choose to purchase a subscription, credits or other services, financial information (such as your credit card number and expiry date). Credit card transactions may be processed by the Site via its third party intermediary/financial institution, or by a professional payment authorization service chosen for security and reliability. In either case, only the purchase price and the credit card information provided by the customer will be supplied, and such information will be maintained in their database for accounting and billing purposes. However, information from these transactions is not released to other third parties. This information is encrypted via a secure server to ensure that others cannot read it. Once on the secure server your credit card information is sent to a third party intermediary for processing. You will know you are in secure mode when the tiny padlock icon - located at the bottom right of your browser - appears "locked". We will only use this information in the course of providing our service to you. Except as permitted herein, the specific information we collect is not rented, sold, or shared with any third party, except to the third party intermediary that processes your transaction or where required by law.
Communicative information is exclusive between the parties involved in some form of communication through the Site. Information such as your internal messaging conversations, instant messages, email messages to our service personnel, submission of answers to surveys, and participation in contests are considered communicative information.
We store your messages for the purpose of our anonymous internal messaging system. Just like email, messages must be stored somewhere in order to deliver them. We allow you to utilize our internal messaging system so that you may remain anonymous by not giving up your email address to other members. Our Messenger works much the same way.
We acquire information from our surveys so that we can better understand our members and continually improve our service.
Contest information (such as your contact information) is collected so that we may contact our contestants with information regarding the contest. Except as permitted herein, the specific information we collect is not rented, sold, or shared with any third party without your explicit consent and is only ever disclosed in situations where required by law.
Automatic information is information that we collect that is not personally identifiable such as your IP address, site usage and purchase behavior, browser type, browser activity, and browser settings. None of this information discloses any of your personal information.
We use your IP and/or Mac address to avoid fraudulent registrations, and monitor site usage demographics and dynamics. Information that we may obtain regarding your browser and browser settings may be used to ensure that our site's technical features are available to you. Except as permitted herein, the specific information we collect is not rented, sold, or shared with any third party without your explicit consent and is only ever disclosed in situations where required by law.
Sharing of Information
As a member of the Site, you are also a member of the Relationship Exchange and therefore your profile is displayed on all Relationship Exchange websites. While data from all member sites is maintained in a common database, only the public information located in your profile will be shared throughout the Relationship Exchange. Private information such as your real name, email address or credit card number is never shared with other Relationship Exchange sites without your explicit consent. All member sites adhere to a consistent set of privacy policies and therefore follow the same principles outlined in this privacy.
To operate the Site, including processing your transactions and supporting your activities on the Site, we may share your personal information with our agents, representatives, contractors and service providers so they can provide us with support services such as authorization of credit card transactions, email origination, receipt or support services, customer relationship management services, order fulfillment and sweepstakes and promotional fulfillment. By purchasing, or registering or making reservations for, products or services offered or sponsored by third parties on the Site, or electing to receive communications (such as emails or magazine subscriptions) or electing to participate in contests, sweepstakes or other programs (such as discount or rewards programs), offered or sponsored by third parties on the Site, you consent to our providing your personal information to those third parties. Those third parties may use your personal information in accordance with their own privacy policies. You will need to contact those third parties to instruct them directly regarding your preferences for the use of your personal information by them. Additionally, you agree that we may use and disclose all such information so submitted to such third parties in the same manner in which we are entitled to use and disclose any other information you submit to us.
Changing/Suspending/Removing your Information
To make changes to your profile, suspend your account, or remove your account completely, you may do so at any time by logging into your account and editing your settings in the "My Profile" section of the site.
The Owner reserves the right, but has no obligation, to monitor all services used on the Site. This includes but is not limited to the materials posted in the public areas as well as the contents of communications transmitted while engaging in chat, email, or other means of communication. We limit the access to your personal information to employees who we believe need to come into contact with that information to provide services to you or to do their jobs.
The Owner shall have the right to remove any material that violates, or is alleged to violate, the law or our terms of usage. Information may be released when we believe, in good faith, that such release is reasonably necessary to: (1) comply with applicable law or to assist governmental or legal requests; (2) operate the service properly or enforce or apply the terms of any of our user terms, conditions and agreements; or (3) protect the rights, property or safety of our users and/or any third parties.
We have several different safeguards to protect your information, which include physical, technical (such as firewalls and industry-standard SSL encryption to protect data transmissions), and procedural methods. All of these comply with federal regulations and responsible business practices.
To enhance your experience as a Site member, we send out match and message notifications, newsletters and site announcements, and from time to time third party offers from companies that we feel may have something that will benefit you. Our site provides you with the opportunity to opt-out of receiving different types of communications (except system communications, or communications required for account maintenance), and each email that we send out has a method for opting-out located at the bottom of the message.
Opt-Out and CAN-SPAM Act
You may choose to provide our Site with your email address, personal information, or any other information for the purposes of opting-out of receiving email solicitations in respect of the Site. In that event, you agree that we may use and disclose that information for this purpose, in such manner as we deem appropriate. Such use and disclosure shall be carried out in order to allow compliance with our internal and Site policies, and to take all steps we deem necessary in order to ensure compliance with the CAN-SPAM Act of 2003. As such, and without limiting the foregoing, email addresses or any other information you provide may be compiled into a suppression list or other database, and may be provided to third party publishers, advertisers or otherwise for the purposes of ensuring such third parties do not provide email solicitations in respect of the Site to opted out persons. However, the Site shall not be responsible for the consequences of any release, use or abuse of the information which has been provided to the third party in furtherance of the effecting the opt-out requests, whether such release, use or abuse by that third party was is in breach of any confidentiality agreements or otherwise.
Children under the age of 18 are not permitted to use our services and we make every reasonable effort to ensure this. Our advertising efforts are targeted towards Internet users who are at least 18 years of age. All technical aspects of our site have been programmed to ensure that the minimum age a user can enter is 18 years of age.
In some cases, we may enter into a promotional relationship with another company in which we prominently display their brand name or trademarks on pages of the Site. These pages are known as "Co-Branded Pages" and these companies are known as "Co-Branded Companies." If the page on which you submit information is a Co-Branded Page, or was accessed by clicking on a link on a Co-Branded Page, then we may share your personal information with the associated Co-Branded Company. Co-Branded Companies may use your personal information in accordance with their own privacy policies. You will need to contact Co-Branded Companies to instruct them directly regarding your preferences for the use of your personal information by them. Additionally, you agree that we may use and disclose all such information so submitted to such Co-Branded Companies in the same manner in which we are entitled to use and disclose any other information you submit to us. Some Co-Branded Pages may contain an action tag (also known as a beacon or a 1 pixel .gif file) that a third party may use to read cookies that it, or its clients, may have placed on your browser at other web sites before your visit to the Site. Further, such third parties may use the information collected through this technology to learn more about your visits to this Site and other websites in order to provide advertisements about goods and services of interest to you. When we disclose your financial information or personal information to a Co-Branded Company, as described above, we may also disclose to that Co-Branded Company your demographic information, other than the content of one-on-one communications between you and other members.
By purchasing, or registering or making reservations for, products or services of third parties offered on the Site, or by participating in programs offered on the Site that are administered by third parties and that require you to submit financial information in order to use them, you also consent to our providing your financial information to those third parties. Additionally, if the page on which you submit information is a Co-Branded Page, or was accessed by clicking on a link on a Co-Branded Page, then we may share your financial information with the associated Co-Branded Company. Any of these various third parties may be authorized to use your financial information in accordance with our contractual arrangements with such third parties and in accordance with their own privacy policies, over which we have no control, and you agree that we are not responsible or liable for any of their actions or omissions. Additionally, you agree that we may use and disclose all such information so submitted to such third parties in the same manner in which we are entitled to use and disclose any other information that you submit to us.
Any third party with whom we are allowed to share your personal information is authorized to use your personal information in accordance with our contractual arrangements with such third parties and in accordance with their own privacy policies, over which we have no control, and you agree that we are not responsible or liable for any of their actions or omissions. Those who contact you will need to be instructed directly by you regarding your preferences for the use of your personal information by them.
When you register to become an associate of our site, you will be asked for contact information and information related to your site. Except as permitted herein, it will not be shared with any third party without your explicit consent except in situations where required by law. Your information will be used to secure your approval as an associate, to facilitate communication between our two sites and to send you payment, based on your site's performance.
Contact us with your questions or suggestions
Your Peace of Mind Is Our Priority.
At Half Price Drapes (www.halfpricedrapes.com), we take pride in the exceptional quality and craftsmanship of our products. Our attention to detail in design, material and construction is unyielding. And so is our commitment to customer satisfaction.
30 Day Return Policy: Half Price Drapes wants you to be 100% satisfied with your purchase. If you are not, you can return any Ready Made size panel for a full refund within 30 days. Please see terms for details (Buy 1 Get 1 FREE, HPD Sales Outlet & Clearance items are EXCLUDED). Prior to returning the merchandise we strongly recommend that you contact us at 1-866-413-7273 and consult with our customer service representatives regarding any issues you have with our products. Shipping charges will be the responsibility of the customer.
All Returned Merchandise is carefully inspected upon receipt prior to a refund. All items must be in their original condition and with the original packaging or be subject to a 25% restocking fee.
Returns received past 30 days will be subject to store credit only based on the condition of merchandise and approval.
Ready Made: Curtains & Draperies
Curtains and Drapes indicated as "Ready Made" on the website means that we carry the given size in stock. Expected delivery is 10-12 business days. All curtains, drapes, hardware and accessories that are offered or marked as "Buy 1 Get 1 FREE" or "Clearance" are considered to be FINAL SALE and are non-returnable.
Made To Order Size: Curtains, Draperies & Accessories
Curtains and Drapes indicated as "Made To Order Size" on the website means that we do not carry any size in stock. Made To Order Sizes are custom made upon the order. Customers will have 24 hours from placement of custom orders in which to cancel. After 24 hours, if the order is cancelled, a 50% deposit will be retained by Half Price Drapes and will not be refunded. Custom curtains and drapery can be returned for "Store Credit" only. Half Price Drapes guarantees all Custom Products against any defects in material or workmanship. In the event of a defect, Half Price Drapes will, at our discretion, repair or re-make the item at our expense. All curtains, drapes, hardware and accessories that are offered or marked as "Buy 1 Get 1 FREE" or "Clearance" are considered to be FINAL SALE and are non-returnable.
Custom Size: Curtains, Draperies & Roman Shades
Curtains, Drapes & Roman Shades that are "Custom Size" are custom made to customer specifications, are not in sizes listed on the website & CANNOT be returned. Half Price Drapes guarantees all Custom Products against defects in material or workmanship. In the event of a defect, Half Price Drapes will, at our discretion, repair or re-make the item at our expense.
Drapery Hardware & Home Accessories
Please note drapery hardware & home accessories can be returned, unless specifically marked, for a refund within 30 days of the receipt of the order. All items must be returned in the original packaging. A 25% restocking fee will be charged for all drapery hardware & home accessories.
Furniture: Occasional Chairs
Furniture can be returned within 30 Days of receipt. You must obtain an RMA# (Return Mail Authorization) to start your return process. Please call 1.866.413.7273 to speak with someone in Customer Service.
If you receive your order damaged, please contact us prior to returning the items. Half Price Drapes will not reimburse you for unauthorized shipping expenses incurred.
Furniture items must be properly packaged in the original shipping containers and packaging materials. Shipping charges will be the responsibility of the customer. If you choose to return a furniture item, Half Price Drapes will not reimburse you for any shipping expenses.
HPD OUTLET: (Buy 1 Get 1 FREE, CLEARANCE)
Periodically, HPD offers our customers some exceptional values in clearance sales. All curtains, drapes, hardware and accessories that are offered in such sales or marked as "Buy 1 Get 1 FREE" (you're buying 1 panel and then getting 1 panel FREE) or "Clearance" are considered to be FINAL SALE and are non-returnable.
NOTE: When checking out the Shopping Cart will show the quantity of panels you have entered. Entering quantity of 1 you will receive 2 panels, entering quantity of 2 you will receive 4 panels etc.
Please note the appearance of the color of the drapes can vary from computer monitor to monitor, and actual fabric color may also be of a different hue as each dye lot differs slightly. We do provide swatches for most of our fabrics, hence if possible customers should always purchase the swatches prior to placing their order.
You can return the merchandise through the mail for a refund or store credit (if applicable), or replacement. You must call 1-866-413-7273 to obtain an RMA #. It must be written on the outside of the package for reference and acceptance. To make a return by mail, send your package along with the original invoice and "Return Authorization Form" that you received with your merchandise. Indicate the reason for the return and the action you are requesting to be taken, such as replacement or refund. Be sure to keep a copy for your records. SHIPPING CHARGES ARE NOT REFUNDABLE.
Refund Time Frame:
Once we have received back your item(s) please allow 21 Business Days for the refund to be processed. Please note that this may require 1-2 processing cycles on your bank card, depending on your specific bank. Returns sent without an RMA # will take longer to process.
Where to Mail the Package:
Half Price Drapes
1725 Rutan Drive
Livermore, CA 94551
We will process your return and follow your instructions. You may use the shipping carrier most convenient for you. If you do not have your original invoice, please send a letter with your merchandise that includes the following information: Name, Address, Phone Number, Order Number, and Item Description. State the Reason for the Return and the Action to be taken upon return, either replacement or a refund. Return your package to the address listed above. If you have any questions please feel free to email us at:email@example.com. Whenever possible please supply us with your Invoice number or Sales Order number.
Price Protection Policy: Buy with confidence from Half Price Drapes. If an item you have purchased from Half Price Drapes goes on sale for a lower price within 14 days of your purchase, Half Price Drapes will be more than happy to refund the difference. You will be given a refund for the difference of the original selling price and the current advertised/reduced price. Please allow 21 business days for the refund to be processed. Please note that this may require 1-2 processing cycles on your bank card, depending on your specific bank. Please contact Customer Service at 1.866.413.7273 or email us at firstname.lastname@example.org to process the refund. Whenever possible please supply us with your Invoice number or Sales Order number
Changes To The Policy & Pricing:
Half Price Drapes (www.halfpricedrapes.com) reserves the right to change its polices without notice at any time.
All prices on this web site are subject to change without notice. We make every effort to provide you the most accurate, up-to-date information, occasionally, one or more items on our web site may be mis-priced. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, Half Price Drapes shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.
If an item's correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you so wish.