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Refunds & Return Policy

Your Peace of Mind Is Our Priority.


Satisfaction Guarantee:

Half Price Drapes wants you to be 100% satisfied with your purchase. We hope you have ordered something you will love for years to come. We have been providing quality products at great prices for more than 10 years. Moreover, we employ window treatment experts who carefully choose the best products available. You can also contact one of our expert designers for advice on measuring or design ideas for your drapes at 1-866-413-7273 FREE or at customerservice@halfpricedrapes.com.


Warranty and Return Policy:

Half Price Drapes warranties our products against all defects including manufacturing and workmanship within 30 days of receipt. If there is a defect in either the material or workmanship Half Price Drapes will remake them at our expense. All returns must be accompanied by a Return Merchandise Authorization (RMA) number. To obtain an RMA number please visit our website at www.halfpricedrapes.com, log into your account, locate your order, select items to return and follow the prompts and instructions online. You can also call us 1-866-413-7273 FREE.

Ready Made Drapes: Drapes featured as ‘Ready Made’ on our website are items KEPT IN STOCK. These items can be returned for a refund within 30 days from the receipt of the order. Items must be returned in their original packaging or may be subjected to a 15% restocking fee.

Made To Order Drapes: Drapes featured as ‘Made to Order’ on our website are standard size items that are NOT KEPT IN STOCK. These items are manufactured at the time the order is placed. ‘Made to Order’ items can be returned for a refund within 30 days from the receipt of the order. Items must be returned in their original packaging or may be subjected to a 15% restocking fee.

Custom Made Drapes, Shades and Accessories: Curtains, Drapes, Shades and Accessories, featured as ‘Custom Made’ on our website are made to customer specifications. Customers have 1 business day to cancel or change a ‘Custom Made’ order before their credit card is charged for the full amount of the item(s). If a ‘Custom Made’ order is cancelled after 1 business day, Half Price Drapes may retain Up To 50% of the original payment. If your ‘Custom Made’ order is received, and if you are not happy with the product you can return the item(s) within 30 days from the receipt of the order. Half Price Drapes will retain 50% of the original payment. Please call 1-866-413-7273 FREE for a RMA number before shipping any merchandise back to Half Price Drapes. 

HARDWARE: Metal and wood hardware sets can be returned for a refund within 30 days from the receipt of the order. All hardware must be returned in its original packaging. Items must be returned in their original packaging or may be subjected to a 15% restocking fee. Any hardware that has been cut or modified in any way is not returnable for refund or credit.

HPD Super Savings Deals items: All items featured on our website as Super Savings Deals are items kept in stock. These items can be returned for a refund within 30 days of the receipt of the order.

***Please Note:

1. Shipping Costs and RETURN SHIPPING COSTS ARE THE RESPOSIBILITY OF THE CUSOTMER and will not be refunded by Half Price Drapes unless agreed upon before the item(s) are sent back.

2. Refunds may take up to 10 business days to process from the day your return is received in our warehouse.


**COLOR VARIATIONS**

PLEASE NOTE THAT THE APPEARANCE OF THE ITEM(S) POSTED ON OUR WEBSITE CAN VARY FROM DISPLAY DEVICE/BROWSER TO DISPLAY DEVICE/BROWSER. Actual fabric color may also differ from dye-lot to dye-lot. For this reason we offer swatches of our products, (excluding hardware and tassels.) We strongly recommend ordering swatches before placing your order, especially for ‘Made to Order’ and ‘Custom Made’ items.


Half Price Drapes Price Match Program

At Half Price Drapes we are committed to providing the best quality products at the best possible prices. If you find one of our products on another site at a lower price within 5 days of your purchase, we will match that price. Please supply us with the website you saw the item(s) on and listed price.

PRICE GUARANTEE

Price Protection Policy: Buy with confidence from Half Price Drapes. If an item you have purchased from Half Price Drapes goes on sale for a lower price within 10 days of your purchase we will refund the difference.  Customers must notify us of the price difference within the 10 day window in order to receive the discounted price.  Please feel free to contact Customer Service regarding retroactive coupon pricing and refunds, by phone at 866.413.7273 or email us at customerservice@halfpricedrapes.com.

Please note:  Refunds may take up to 10 business days to be processed by our accounting department.  Your bank then has up to 2 billing cycles to post your refund.  Please contact your bank if your credit does not appear on your bank statement with in 2 billing cycles.

Changes To The Policy & Pricing:

Half Price Drapes (www.halfpricedrapes.com) reserves the right to change its polices without notice at any time.

All prices on this web site are subject to change without notice. We make every effort to provide you the most accurate, up-to-date information, occasionally, one or more items on our web site may be mis-priced. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, Half Price Drapes shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

If an item's correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you so wish.


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