FAQ

Do you offer fabric swatches? Are they free?
Yes, we do. Products we offer swatches for will have a link to the right of the main photo. Simply click on “Order Swatch Now” to add to your cart. We do charge for swatches- even for a single swatch. They range in price from $.60 to $1.99 per swatch. There is also a $4.99 PRIORITY USPS shipping charge. Please, don’t forget to use promo code FREESW10 when checking out to get up to $10 OFF swatch price. You can expect receipt of your swatch order with in 7-10 business days. Go to Top...


Your photos show 2 panels. Will I get 2 panels or 1?
A majority of our curtains as sold PER PANEL (1qty). On the individual product pages under “Product Features” it will indicate if the items is sold PER PANEL(1qty) or PER PAIR (2qty). Go to Top...


What does Custom Made Size mean?
This means that product is not in stock- sitting on a shelf in our warehouse. These items are made upon you placing your order. In general you can expect this item to be delivered to you in 4-5 weeks. Some items my take longer. Please see each product page for details. Go to Top...


What does Ready Made mean?
This means that product is in stock in our warehouse. In general you can expect this item to be delivered to you within 10-12 business days. Some items my take longer. Please see each product page for details. Go to Top...


Do you offer Custom- will you make curtains to my exact size and style?
We do offer Custom/CUSTOM SIZE items. Not ALL product can be customized. Product that can be customized will have a “Need A Different Size? Request For A Price Quote” box for you to provide us with details. Once your quote is submitted our designers will email you a quote within 2 business days. If you do not see this option on the screen then that product cannot be customized. It is only sold in the sizes and styles indicated.Go to Top...


I've ordered some items that are Ready Made and some that are Custom Made. When will I receive my order?
We will NOT hold your order to ship items all items together. In general Ready Made items you can expect to be delivered within 10-12 business days. Custom Made Size items you can expect to be delivered to you within 4-5 weeks. Go to Top...


Can I “Shop By Size” on your site?
Unfortunately, at this time we do not offer a Shop By Size Feature. Sizes offered will be in the “Select Size” drop down menu on each product page. In general we offer a majority of our products in the Pole Pocket Header option in the sizes of 50” wide by 84”, 96” 108” and 120” long. If a size is not listed in the drop down menu that means we have SOLD OUT. A lot of our items do get re-ordered. Please see each product page for details.Go to Top...


Buy 1 Get 1 FREE- Do I need a promo code? Am I buying 1 pair and getting another free?
Sorry, no. You are buying 1 panel and getting 1 panel FREE- ending up with a pair. When shopping our Buy 1 Get 1 FREE items you are basically entering the number of pairs you would like to receive. Entering quantity of 1 you will get 2 panels (1 pair), enter quantity of 2 you will get 4 panels (2 pair). Only items with the Buy 1 Get 1 FREE seal qualify for this promotion.Go to Top...


How do I properly measure my window for my new drapes?
Prior to any order we highly recommend that you properly measure your window or area for the drapes to be hung. We have provided an online Drapery Measuring Guide for your convenience. There is a link on the bottom left of every page under Quick Links. In most cases, the link is also posted within the Product Features. We also have PDF versions to download & print on the link for your convenience.Go to Top...


How do I install my drapes?
We have provided an online Drapery Installation Guide for your convenience. There is a link on the bottom left of every page under Quick Links. We also have PDF versions to download & print on the link for your convenience.Go to Top...


How do I make a return?
You can return the merchandise through the mail for a refund or store credit (if applicable), or replacement. You must call 1-866-413-7273 to obtain an RMA #. NO returns will be accepted WITHOUT this number. It must be written on the outside of the package for reference and acceptance. To make a return by mail, send your package along with the original invoice and "Return Authorization Form" that you received with your merchandise. Indicate the reason for the return and the action you are requesting to be taken, such as replacement or refund. Be sure to keep a copy for your records. SHIPPING CHARGES ARE NOT REFUNDABLE.Go to Top...


How long does a return take to process?
Once we have received your returned item(s) please allow 21 Business Days (holidays excluded) for the refund to be processed. Please note that this may require 1-2 processing cycles to show up on your bank card, depending on your specific bank.Go to Top...

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