Return Policy
Our Return Policy
Half Price Drapes wants you to be 100% satisfied with your purchase. We hope you will order something you will love for years to come. With this in mind, if you should receive an item you do not wish to keep we are here to assist you.
Half Price Drapes warranties our products against all defects including manufacturing and workmanship. If you receive a damaged or defective item, please notify us within 30 days of receipt of the order, and we will replace it at no cost to you.
Due to the current situation with COVID-19 our return policy has been updated. Once we receive a return it will be quarantined for 7 days and then the return will be processed. Please allow this extra time to keep both our staff and future customers safe. Thank you.
Ready Made Return Policy
Items featured on our website as Ready Made are items kept in stock. These items can be returned for a refund within 30 days of receipt of the order. Once an RMA is issued you have 30 days to return the item back to us. Items must be returned in their original packaging, and in their original condition, or may be subjected to a 15% restocking fee.
Please Note – Half Price Drapes does not pay for return shipping
Roman and Cellular Shades:
Roman and Cellular Shades are considered custom items as they are made to a customer’s specifications, without exception. Roman and Cellular shades can be returned for a partial refund within 30 days of the receipt of the order.**
**Half Price Drapes will retain 50% of the purchase price for all returned shades.
**Half Price Drapes will retain 50% of the purchase price for all returned shades.
Please Note – Half Price Drapes does not pay for return shipping
Custom Made Items:
Items featured on our website as Custom Made are items that are made to a customer’s specifications. Custom made items can be returned for a partial refund within 30 days of the receipt of the order.*
*Half Price Drapes will retain 50% of the purchase price for custom items that are returned to us.
*Half Price Drapes will retain 50% of the purchase price for custom items that are returned to us.
Please Note – Half Price Drapes does not pay for return shipping
Fabric by the Yard:
Fabric by the Yard purchases can ONLY be cancelled within 24 hours of the purchase. After 24 hours, we will not accept any cancellations & returns - as all sales are final.
Hardware:
Metal and Wooden Hardware can be returned for a refund within 30 days of receipt of the item. Hardware must be returned in its original packaging, and in its original condition, or may be subject to 15% restocking fee.
Please Note – Half Price Drapes does not pay for return shipping
HPD Sales Outlet
Items featured on our website within the Sales Outlet are items kept in stock. These items can be returned for a refund within 30 days of the receipt of the order. Items must be returned in their original packaging, and in original condition, or may be subjected to a 15% restocking fee.
Please Note –Half Price Drapes does not pay for return shipping
Damaged Items
In the unlikely event that you receive a product that’s been damaged in transit or is defective, we’re happy to set up a prompt replacement. Please contact us upon receipt. In order to receive a replacement, we ask that you notify us within 30 days of receiving your product to request an exchange for the same item.
Need to Return an Item?
To initiate a return on any of our item, please contact us within 30 days of receiving your item(s) for product-specific return procedures. Once an RMA is issued you have 30 days to return the item back to us.
All returns require a RMA. There are two ways to receive an RMA receipt:
To receive an RMA number, visit our website at www.halfpricedrapes.com
• Login to your Account
• Locate your Order
• Select Item to Return
• Follow Prompts and Instructions Online
Otherwise, our customer service representatives would be happy to assist by emailing us at customerservice@halfpricedrapes.com or by calling 866-413-7273 Monday through Friday from 7:30 am - 4:30 pm Pacific Time. We are happy to help.
