Satisfaction Guarantee:
Half Price Drapes wants you to be 100% satisfied with your purchase. We hope you have ordered something you will love for years to come. We have been providing quality products at great prices for more than 10 years. Moreover, we employ window treatment experts who carefully choose the best products available. You can contact one of our expert designers for advice on measuring or design ideas for your drapes at 1-866-413-7273 or at customerservice@halfpricedrapes.com.
Shipping and Delivery:
READY MADE items (items kept in stock), expected delivery is 10-12 business days. MADE TO ORDER items (items not kept in stock) & CUSTOM MADE items (items made to customer specifications) ship in 4-5 weeks unless otherwise noted. All delivery dates are estimated.
Warranty and Return Policy:
Half Price Drapes warranties our products against all defects including manufacturing and workmanship within 30 days of receipt. If there is a defect in either the material or workmanship Half Price Drapes will remake them at our expense.
All returns must be accompanied by a Return Merchandise Authorization (RMA) number. To obtain an RMA number please visit our website at www.halfpricedrapes.com, log into your account, locate your order, select the items to return and follow the prompts and instructions online. You may also call us 1-866-413-7273.
Ready Made Drapes: Drapes featured as ‘Ready Made’ on our website are items KEPT IN STOCK. These items can be returned for a refund within 30 days from the receipt of the order. Items must be returned in their original packaging or may be subjected to a 15% restocking fee.
Made to Order Drapes: Drapes featured as ‘Made to Order’ on our website are standard size items that are NOT KEPT IN STOCK. These items are manufactured at the time the order is placed. ‘Made to Order’ items can be returned for a refund within 30 days from the receipt of the order. Items must be returned in their original packaging or may be subjected to a 15% restocking fee.
Custom Made Drapes, Shades and Accessories: Curtains, Drapes, Shades and Accessories, featured as ‘Custom Made’ on our website are made to customer specifications. Customers have 1 business day to cancel or change a ‘Custom Made’ order before their credit card is charged for the full amount of the item(s). If a ‘Custom Made’ order is cancelled after 1 business day, Half Price Drapes may retain Up To 50% of the original payment. If your ‘Custom Made’ order is received, and if you are not happy with the product you can return the item(s) within 30 days from the receipt of the order. Half Price Drapes will retain 50% of the original payment.
Fabric By Yard: There are no refunds or returns on items that are ordered are by the yard. We custom-cut yardage off larger bolts or spools to fill your order. We highly recommend you order a swatch before ordering yardage to check color, pattern, and texture of the fabric.
HARDWARE: Metal and wood hardware sets can be returned for a refund within 30 days from the receipt of the order. All hardware must be returned in its original packaging or may be subjected to a 15% restocking fee. Any hardware that has been cut or modified in any way is not returnable for refund or credit.
HPD Sales Outlet items and Clearance items: All items in our OUTLET section as well as items marked CLEARANCE or FINAL SALE are considered FINAL SALE and are NOT returnable for a refund or credit.
Please call 1-866-413-7273 for a RMA number before shipping any merchandise back to Half Price Drapes.
***Please Note:
1. Shipping Costs and RETURN SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER and will NOT be refunded by Half Price Drapes unless agreed upon before the item(s) are sent back.
2. Refunds may take up to 10 business days to process from the day your return is received in our warehouse.
**COLOR VARIATIONS**
PLEASE NOTE THAT THE APPEARANCE OF THE ITEM(S) POSTED ON OUR WEBSITE CAN VARY FROM DISPLAY DEVICE/BROWSER TO DISPLAY DEVICE/BROWSER. Actual fabric color may also differ from dye-lot to dye-lot. For this reason we offer swatches of our products, (excluding hardware and tassels.) We strongly recommend ordering swatches before placing your order, especially for ‘Made to Order’ and ‘Custom Made’ items.
Half Price Drapes Price Match Program
At Half Price Drapes we are committed to providing the best quality products at the best possible prices. If you find one of our products on another site at a lower price within 5 days of your purchase, we will match that price. Please supply us with the website you saw the item(s) on and the listed price.