FAQ'S
FREQUENTLY ASKED QUESTIONS
ASKED BY YOU, ANSWERED BY US.
SHOPPING
How long will it take to receive my order?
The delivery time varies depending on the types of items in your order and the selected shipping option. Please refer to our Shipping policy for details.
For Free Shipping:
- Ready Made
Most orders are delivered within 5-8 business days after receiving the order.
- Custom Order
Custom Order items are handcrafted in our overseas workrooms. These are delivered within 15-28 business days after order confirmation.
- Swatches
Swatches are delivered within 5 to 8 business days after receiving the order.
- Wooden Hardware
Our wooden hardware is shipped for free within 7-10 business days after placing the order and is delivered within 4-7 business days from shipment date. These products are only shipped via our Economy (Free) option. Express and Expedited shipping options are not available.
For Urgent Shipping:
We offer Express - 1 Day Shipping and Expedited - 2 Days Shipping options for Ready Made items and Swatches. Urgent Shipping charges are paid by the customer.
Urgent shipping orders received before 1pm Eastern Time will be shipped the same day for 1 day delivery (Express Shipping) or 2 days delivery (Expedited Shipping). Orders placed after 1:00 pm Eastern Time will be shipped on the next business day. We do not ship on weekends and holidays. For example, an order placed at 1:30 pm Eastern Time on Friday afternoon will not ship until the following Monday.
We currently do not offer urgent shipping for the following items:
- Custom Curtains, Roller Shades, and Cellular Shades
- Made to Order Curtains,
- Wooden Hardware
Order Processing
All orders are processed and shipped Monday through Friday, excluding major holidays. Orders placed on Saturdays, Sundays or holidays will be processed on the next business day.
Why can’t I put in more than 1 coupon code?
HPD does not accept more than 1 coupon per order. *Wooden Hardware, Cellular Shades, Roller Shades & Clearance/Sales Outlet are excluded from all discounts.
Will I pay sales tax when I order with Half Price Drapes?
Half Price Drapes charges tax on all items.
What if I don’t like what I ordered?
Half Price Drapes wants you to be 100% satisfied with your purchase. If you are not, we are here to help.
Half Price Drapes requires that you notify us that you want to return all or part or your order within 30 days of receiving your items. We also ask that you obtain a Return Merchandise Authorization #. You can request an RMA by writing to us at cutomerservice@halfpricedrapes.com or by calling 866-413-7273.
Representatives are available to help you Monday through Friday from 7:30 am to 4:30 pm PST.
*If you have general questions regarding our return policy you can visit our RETURN POLICY page for more details.*
Where can I find customer reviews?
Find out how Half Price Drapes’ customers are enjoying their new window treatments.View Customer reviews
Will I receive 1 or 2 panels? Your photos all show 2 panels.
All of our panels, with the exception of a few product lines, are sold as singles. If you need a total of 2 panels, you need to add a quantity of 2 panels into your cart.
How do I order Buy 1 Get 1?
To enjoy the Buy 1 Get 1 offer, add 2 panels to your cart. HPD will automatically remove the cost of the second panel with the lower or equal value.
*Please Note: Items listed as BOGO (Buy 1 Get 1) at time of purchase are Final Sale and cannot be returned.
How are you able to offer curtains at half the price of other retailers?
Half Price Drapes is unique in the industry! We source all of our own fabrics and manufacture them in our own workrooms. Because we control and oversee the entire process from start to finish, we can offer high quality products at extremely affordable prices.
What if I need help deciding what will work in my space?
Experienced Customer Service representatives are available Monday to Friday to answer your questions regarding products, measuring and any other aspect of placing your order.
Can I place my order over the phone?
Yes, you can place an order with one of our customer service representatives.
Representatives are available to help you Monday through Friday from 7:30 am to 4:30 pm PST.
What payment methods do you accept?
Half Price Drapes accepts all major credit cards like Master Card, Visa, and American Express, along with PayPal payments. At this time we DO NOT accept an type of Gift Cards.
MEASURING AND INSTALLATION
How do I measure my window for curtains?
All you need to know about measuring for curtains and drapes is included in our measuring guide, along with tips to help you measure like a pro and terms you may not have heard before but really need to know.You can link to our detailed measuring guide here.
What does the term Custom Made curtains mean?
The term Custom Made refers to items that are made to a customer’s specifications. These specifications can be for the width of the curtain, the length of the curtain, what the top of the curtain looks like, the kind of lining the curtain may need or any combination of these things. Many of our products can be ordered as custom made. To find these products on our website click the Custom option under Shop by Size.
What does the term Ready Made mean?
Items featured on our website as Ready Made are standard sizes items that are kept in stock. Ordering Ready-made items are the fastest way to receive your curtains because they usually ship within 3 to 5 days of placing your order.
Can I get curtains made to the exact size and style I need?
Yes. Curtains made to your exact size and style are called Custom Made. Follow this link to see all of our custom curtains.
How do I install my curtains?
Installing your curtains is unique to your home and situation. For advice on installation, HPD provides several links to help you install your curtains like a pro. To view our installation guide click this link. We also have a series of instructional videos to help you get started.
SHIPPING & DELIVERY
How much will I have to pay for delivery?
Shipping is free on orders within the contiguous United States.
Where do you ship?
HPD ships within the contiguous United States, including Hawaii. Unfortunately, we do not ship to Alaska, PO Boxes or address with PPO or PRO.
Can I get my curtains quickly?
Customers can pay for urgent delivery using our Express - 1 Day Shipping and Expedited - 2 Days Shipping options for Ready Made items and Swatches. Urgent shipping orders received before 1pm Eastern Time will be shipped the same day for 1 day delivery (Express Shipping) or 2 days delivery (Expedited Shipping). Orders placed after 1:00 pm Eastern Time will be shipped on the next business day. We do not ship on weekends and holidays. For example, an order placed at 1:30 pm Eastern Time on Friday afternoon will not ship until the
following Monday.
We currently do not offer urgent shipping for the following items:
- Custom Curtains, Roller Shades, and Cellular Shades
- Made to Order Curtains,
- Wooden Hardware
Please refer to our Shipping Policy for details.
How do I know when my order has shipped?
When your order leaves our warehouse, we will let you know. You will receive a shipping notification email, that will include a tracking number so that you can track the progress of the delivery.
Will I be charged for the order before it ships?
For all types of orders except for Custom and Made to Orders items, your credit card will be charged once the order has been shipped from our warehouse. Your credit card will have a pre-authorization of the value of the order to ensure funds availability at the time of the actual charge, however, we do not collect payment until the order is shipped.
If you order a Custom or Made to Order item, your credit card will be charged when you place the order. These items are handcrafted based on your ordered specifications.
I need to cancel my order, what can I do?
If you have placed an order that you need to cancel during business hours, the fastest way to reach us is to call us at 866-413-7273. If you need to cancel an order after hours or over the weekend, you can send us an email at customerservice@halfpricedrapes.com. Please note, customer service representatives are available to assist you Monday through Friday, between 7:30 am and 4:30 pm, PST.
What if my curtains arrive damaged?
Half Price Drapes warranties our products against all defects including manufacturing and workmanship.
If you receive a damaged or defective item, please notify us within 30 days of receipt of the order, and we will replace it at no cost to you.
Do you ship to Alaska and Hawaii?
HPD ships within the contiguous United States, including Hawaii. Unfortunately, we do not ship to Alaska, PO Boxes or address with PPO or PRO.
Do you deliver on weekends?
Yes. Based on the selected shipping service your order may be deilvered on Saturday.
How long will it take for me to receive my order once my order has shipped?
The delivery time varies depending on the types of items in your order and the selected shipping option. Please refer to our Shipping policy for details.
For Free Shipping:
- Ready Made
Most orders are delivered within 5-8 business days after receiving the order.
- Custom & Made to Order
Custom & Made to Order items are handcrafted in our overseas workrooms. These are delivered within 15-28 business days after order confirmation.
- Swatches
Swatches are delivered within 5 to 8 business days after receiving the order.
- Wooden Hardware
Our wooden hardware is shipped for free within 7-10 business days after placing the order and is delivered within 4-7 business days from shipment date. These products are only shipped via our Economy (Free) option. Express and Expedited shipping options are not available.
For Urgent Shipping:
We offer Express - 1 Day Shipping and Expedited - 2 Days Shipping options for Ready Made items and Swatches. Urgent Shipping charges are paid by the customer.
Urgent shipping orders received before 1pm Eastern Time will be shipped the same day for 1 day delivery (Express Shipping) or 2 days delivery (Expedited Shipping). Orders placed after 1:00 pm Eastern Time will be shipped on the next business day. We do not ship on weekends and holidays. For example, an order placed at 1:30 pm Eastern Time on Friday afternoon will not ship until the following Monday.
We currently do not offer urgent shipping for the following items:
- Custom Curtains, Roller Shades, and Cellular Shades
- Made to Order Curtains,
- Wooden Hardware
Will all of my items be shipped together? What if I order some Ready Made items and some Custom Made items?
All of your in stock, Ready Made Items will ship right away. The portion of the order that is a Custom Order will ship once they are received in our warehouse and quality checked. You will receive a shipping confirmation email with each shipment.
RETURNS & WARRANTY
Does Half Price Drapes back up its products once they have left their warehouse?
Half Price Drapes warranties our products against all defects including manufacturing and workmanship with a limited warranty. Should the product be defective, Half Price Drapes will, at its sole discretion, refund or replace the defective item. We ask that you notify us within 30 days of receiving your product.
The following items are not covered by the warranty:
Normal wear & tear examples: normal fading from sunlight, fraying of fabric, loss of color intensity, damage from water, insects or pets, deterioration of operation mechanisms over time.Dry CleaningAlterationsAccidentsExposure to the elements
I have received a damaged or defective item, what should I do?
Should the product be defective, Half Price Drapes will, at its sole discretion, refund or replace the defective item. We ask that you notify us within 30 days of receiving your product. You can contact us by writing to us at customerservice@halfpricedrapes.com or by calling us at 866-413-7273 and following the prompts.
How do I return something?
If you need to return something for any reason please contact us within 30 days of receiving the item. To start your return process, please follow the instructions here.
Please Note: Half Price Drapes does NOT pay for return shipping.
Can I exchange my item for a different color or size?
Half Price Drapes does not accept items for an exchange or store credit. If you wish to replace the items you have received, we recommend that you return the unwanted items for a refund as soon as possible and place a new order. To start your return process, please follow the instructions here.
Can I return a custom order?
Half Price Drapes does accept returns on custom items, however, we will retain 50% of the purchase price. For this reason we highly recommend that you order swatches for any item you are considering for a custom treatment.
Can I return a Super Savings Deal?
Half Price Drapes will accept returns on these items within 30 days of the receipt of the order.
I have not received my return refund, who do I contact?
If you find that you have not been refunded for a return that has reached our warehouse, you can email our customer service department at customerservice@halfpricedrapes.com or call us at 866-413-7273, and we will be happy to help you. We highly recommend that you keep any tracking information you received when shipping the order back to us until you see the refund amount listed on the statement of your method of payment.
How will I know that you have received my return?
Once your return order has been received in our warehouse it will be entered into our system and a notification will be sent to our accounting department. Once the notification is received our accounting department will get to work on issuing your refund. Once the refund has been issued to your method of payment you will be sent a notification that the refund has been processed. Please allow up to 10 business days for the refund to be issued from the day the return is received in our warehouse. We highly recommend that you keep your tracking information until the refund has been processed.
Who pays the return shipping and handling fee?
A return shipping and handling fee of 10% of the purchase price of the returned items will be deducted from your refund. Please refer to our Return Policy for details.
ORDER STATUS
How will I know if my order went through?
HPD will send you an order confirmation email once your order has been process. If you have not received an order confirmation within a few minutes of placing your order, you should check to see if the order was routed to your junk or spam file. If it is not there you can sign in to your account from our website and locate your order history from there.
How will I know when my package ships?
You will receive a shipping notification email when your order leaves our warehouse. It will include a tracking number that you can use to track the progress of your order.
I need to make a change to my order, what do I do?
Unfortunately, once an order is placed we cannot edit or make changes you will need to request to cancel. The fastest way to reach us to request a cancellation is to give us a call during office hours at 866-413-7273. If you need to make a cancellation after hours or over the weekend, the best way to reach us is by emailing us at customerservice@halfpricedrapes.com. Our customer service representatives are available from 7:30 to 4:30 PST, Monday through Friday.
I placed an order for a Custom item, when will it ship?
Custom orders ship from our workroom direct to you within 7-10 business days of being placed, from the time the order is placed to delivery your home can range anywhere from 14-20 business days. Once shipped you will receive an email with FedEx tracking information. Please be advised: ALL custom orders are direct signature required.
FABRIC & SWATCHES
Can I buy a fabric swatch before I place and order for a product?
Half Price Drapes stocks swatches for all of the curtain panels we sell. You can order a swatch buy clicking on the Order a Swatch button on any curtain page.
Do I have to pay for swatches?
We will send you the first 5 swatches for free. All swatches are priced at $.99 should you need to order more than 5.
DESIGNER & BUSINESS
Do you offer discounts for designers?
Yes, HPD does offer discounts for designer professionals. Click here for more information about our Trade and Partner Program.