FAQ

Frequently Asked Questions
Asked by you, answered by us.

Shopping

Ready Made
Hate waiting? Our Ready-Made curtains offer you exceptional quality-without the wait!
HPD strives to pack and ship your order within 2 business days from the date it is placed. Most orders, shipped within the continental US, will arrive within 5-7 business days, (excluding Holidays.)

Custom Order
Custom items are not produced until you place your order. Once they are completed our workroom sends them to our warehouse where they are quality checked and shipped on to you. Custom items ship within 3-5 weeks unless otherwise noted.

Expedited Shipping
Upgrade your order at checkout to jump to the head of the line. Once you choose your shipping option and agree to the surcharge, your order will receive priotity handling from our fulfillment team. Expedited shipping choices include, 3 Day Express Saver, Standard 2-Day and Overnight, among others. (Expedited orders placed after 9:00 am PST and 1:00 pm EST will not ship until the next working day. ALSO, please be aware, HPD does NOT ship & deliver on weekends. To be clear: an order placed at 1:30 pm on Friday afternoon, will not ship until the following Monday.)

Order Processing:
All orders are processed and shipped Monday through Friday, excluding major holidays. Orders placed Saturdays, Sundays or holidays will be processed the next business day.

Our Ready-Made curtains offer you exceptional quality-without the wait!

HPD strives to pack and ship your order within 3 business days from the date it is placed. Most orders, shipped within the continental US, will arrive within 10-12 business days, (excluding Holidays.)

Upgrade your ready-made order at checkout to jump to the head of the line. Once you choose your shipping option and agree to the surcharge, your order will receive priority handling from our fulfillment team. Expedited shipping choices include, 3 Day Express Saver, Standard 2-Day and Overnight, among others. (Expedited orders placed after 9:00 am PST and 1:00 pm EST will not ship until the next working day. ALSO, please be aware, HPD does NOT ship & deliver on weekends. To be clear: an order placed at 1:30 pm on Friday afternoon, will not ship until the following Monday.)

HPD does not accept more than 1 coupon per order.
Half Price Drapes charges tax on all items.

Half Price Drapes wants you to be 100% satisfied with your purchase. If you are not, we are here to help.

Half Price Drapes requires that you notify us that you want to return all or part or your order within 30 days of receiving your items. We also ask that you obtain a Return Merchandise Authorization #. You can request an RMA by writing to us at cutomerservice@halfpricedrapes.com or by calling 866-413-7273.

Representatives are available to help you Monday through Friday from 8:30 am to 4:30 pm PST.

*If you have general questions regarding our return policy you can visit our RETURN POLICY page for more details.*

Find out how Half Price Drapes’ customers are enjoying their new window treatments. View Customer reviews

All of our panels, with the exception of a few of our sheers, are sold as singles. If you need a total of 2 panels, you need to add a quantity of 2 panels into your cart.

When ordering a Buy 1 Get 1 item, for every panel you add to your cart, HPD will add another at no extra cost. So if you need a total of 4 Buy 1 Get 1 panels, add a quantity of 2 panels to your cart and HPD will add 2 more for free, for a total of 4 panels.

Half Price Drapes is unique in the industry! We source all of our own fabrics and manufacture them in our own workrooms. Because we control and oversee the entire process from start to finish, we can offer high quality products at extremely affordable prices.

Experienced Customer Service representatives are available Monday to Friday to answer your questions regarding products, measuring and any other aspect of placing your order. Should you need a customized quote, click on “Don’t See Your Size” on any item page and we will be happy to give you a custom quote designed around your specifications.

Yes, you can place an order with one of our customer service representatives.
Representatives are available to help you Monday through Friday from 7:30 am to 4:30 pm PST.

Half Price Drapes accepts all major credit cards like Master Card, Visa, and American Express, along with PayPal payments.

Measuring and Installation

All you need to know about measuring for curtains and drapes is included in our measuring guide, along with tips to help you measure like a pro and terms you may not have heard before but really need to know. You can link to our detailed measuring guide here.

The term Custom Made refers to items that are made to a customer’s specifications. These specifications can be for the width of the curtain, the length of the curtain, what the top of the curtain looks like, the kind of lining the curtain may need or any combination of these things. Many of our products can be ordered as custom made. To find these products on our website click the Custom option under Shop by Size.

Items featured on our website as Ready Made are standard sizes items that are kept in stock. Ordering Ready-made items are the fastest way to receive your curtains because they usually ship within 3 to 5 days of placing your order.

Yes. Curtains made to your exact size and style are called Custom Made. To order custom sized curtains click the Custom option under Shop by Size.

Installing your curtains is unique to your home and situation. For advice on installation, HPD provides several links to help you install your curtains like a pro. To link to our installation guide click this link, Installation Guide. We also have a series of instructional videos to help you get started.

SHIPPING & DELIVERY

Shipping is free on orders within the contiguous United States.

HPD ships within the contiguous United States, including Hawaii. Unfortunately, we do not ship to Alaska, PO Boxes or address with PPO or PRO.

Upgrade your shipping choice to get your order quickly. Once you choose your shipping option and agree to the surcharge, your order will receive priotity handling from our fulfillment team. Expedited shipping choices include, 3 Day Express Saver, Standard 2-Day and Overnight, among others. (Expedited orders placed after 9:00 am PST and 1:00 pm EST will not ship until the next working day. ALSO, please be aware, HPD does NOT ship & deliver on weekends. To be clear: an order placed at 1:30 pm on Friday afternoon, will not ship until the following Monday.)

When your order leaves our warehouse, we will let you know. You will receive a shipping notification email, that will include a tracking number so that you can track the progress of the delivery.

For Ready Made items, your card will have a pending charge (this is to ensure the funds are available at the time of purchase). Once your item(s) begin to ship, you will be physically charged and the pending charge will fall off.  

If you order a custom product or a made to order product, your card will be charged at the time the order is placed, but will not ship for 3 to 5 weeks.

All orders that use PayPal as the payment method will be charged at time of purchase.

If you have placed an order that you need to cancel during business hours, the fastest way to reach us is to call us at 805-702-7081. If you need to cancel an order after hours or over the weekend, you can send us an email at customerservice@halfpricedrapes.com. Please note, customer service representatives are available to assist you Monday through Friday, between 7:30 am and 4:30 pm, PST.

Half Price Drapes warranties our products against all defects including manufacturing and workmanship.
If you receive a damaged or defective item, please notify us within 30 days of receipt of the order, and we will replace it at no cost to you.

Unfortunately at this time we do not ship to Alaska but our products are available for shipments to Hawaii.

Yes.  Orders that have NOT been upgraded to expedited status may be delivered on a Saturday.

Most orders arrive 5 to 7 days from the time they leave our warehouse. You will be receive a shipping notification email so that you can track your order. Orders shipped to Hawaii may take a little longer to arrive.

All of your in stock, Ready Made Items will ship right away. The portion of the order that is a Custom Order will ship once they are received in our warehouse and quality checked. You will receive a shipping confirmation email with each shipment.

Our warehouse is located in Atlanta, Georgia.

RETURNS & WARRANTY

HPD warranties our products against all defects including manufacturing and workmanship. If you receive a damaged or defective item, please notify us within 30 days of receipt of the order, and we will replace it at no cost to you.

If you receive something that is damaged or has a flaw please let us know right away. You can contact us by writing to us at customerservice@halfpricedrapes.com or by calling us 866-413-7273 and following the prompts.

If you need to return something for any reason please contact us within 30 days of receiving the item. Also, we ask that you obtain a Return Merchandise Authorization # before you send something back to us. To obtain an RMA please contact us by writing to us at customerservice@halfpricedrapes.com or by calling us at 866-413-7273 and following the prompts.

Half Price Drapes does not accept items for an exchange or store credit. If you wish to replace the items you have received, we recommend that you return the unwanted items for a refund as soon as possible and place a new order.

Half Price Drapes does accept returns on custom items, however, we will retain 50% of the purchase price. For this reason we highly recommend that you order swatches for any item you are considering for a custom treatment.

Half Price Drapes will accept returns on these items within 30 days of the receipt of the order.

Due to Covid-19 protocols, HPD processes refunds may take up to 21 days of receiving a return in our warehouse. We highly recommend that you keep any tracking information you received when shipping the order back to us, until you see the refund appear on your method of payment. If you find that you have not been refunded for a return that has reached our warehouse within 21 days, you can email our customer service department at customerservice@halfpricedrapes.com or call us at 866-413-7273, and we will be happy to help you.

Once your return order has been received in our warehouse it will be entered into our system and a notification will be sent to our accounting department. Once the notification is received our accounting department will get to work on issuing your refund. Once the refund has been issued to your method of payment you will be sent a notification that the refund has been processed. Please allow up to 21 days for the refund to be issued from the day the return is received in our warehouse. We highly recommend that you keep your tracking information until the refund has been processed.

Half Price Drapes does not pay for return shipping unless arrangements have been made before the order has been shipped back to us.

ORDER STATUS

HPD will send you an order confirmation email once your order has been process. If you have not received an order confirmation within a few minutes of placing your order, you should check to see if the order was routed to your junk or spam file. If it is not there you can sign in to your account from our website and locate your order history from there.

You will receive a shipping notification email when your order leaves our warehouse. It will include a tracking number that you can use to track the progress of your order.

Unfortunately, once an order is placed we cannot edit or make changes you will need to request to cancel. The fastest way to reach us to request a cancellation is to give us a call during office hours at 805-702-7081. If you need to make a cancellation after hours or over the weekend, the best way to reach us is by emailing us at customerservice@halfpricedrapes.com. Our customer service representatives are available from 7:30 to 4:30 PST, Monday through Friday.

Most of our Custom items will ship to you between 4 to 6 weeks from the time you place your order. Just like readymade items, you will receive a shipping notification email when the order leaves our warehouse. This email will include tracking information.

Fabric & Swatches

Half Price Drapes stocks swatches for all of the curtain panels we sell. You can order a swatch buy clicking on the Order a Swatch button on any curtain page.

We will send you the first 5 swatches for free. All swatches are priced at $.99 should you need to order more than 5.

HPD keeps fabric on hand for any panels that we make Custom products with. So if you are ordering an item from a page that offers Custom sizes, more than likely, you can order fabric as well.

DESIGNER & BUSINESS

Yes, HPD does offer discounts for designer professionals. Click here for more information about our Trade and Partner Program.