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FAQ

Frequently Asked Questions
Asked by you, answered by us.
Shopping
How long will it take to receive my order?

Ready Made
Hate waiting? Our Ready-Made curtains offer you exceptional quality-without the wait!
HPD strives to pack and ship your order within 3 business days from the date it is placed. Most orders, shipped within the continental US, will arrive within 10-12 business days, (excluding Holidays.)

Custom & Made to Order
Custom and Made to Order items are not produced until you place your order. Once they are completed our workroom sends them to our warehouse where they are quality checked and shipped on to you. Custom and Made to Order items ship within 3-5 weeks unless otherwise noted.

Expedited Shipping
Upgrade your order at checkout to jump to the head of the line. Once you choose your shipping option and agree to the surcharge, your order will receive priotity handling from our fulfillment team. Expedited shipping choices include, 3 Day Express Saver, Standard 2-Day and Overnight, among others. (Orders must be placed by 11:00 am PST, 2:00 pm EST to ship the same day.)

Order Processing:
All orders are processed and shipped Monday through Friday, excluding major holidays. Orders placed Saturdays, Sundays or holidays will be processed the next business day.

What if I need my curtains right away?

Our Ready-Made curtains offer you exceptional quality-without the wait!

HPD strives to pack and ship your order within 3 business days from the date it is placed. Most orders, shipped within the continental US, will arrive within 10-12 business days, (excluding Holidays.)

Upgrade your order at checkout to jump to the head of the line. Once you choose your shipping option and agree to the surcharge, your order will receive priotity handling from our fulfillment team. Expedited shipping choices include, 3 Day Express Saver, Standard 2-Day and Overnight, among others. (Orders must be placed by 11:00 am PST, 2:00 pm EST to ship the same day.)

Why can’t I put in more than 1 coupon code?
HPD does not accept more than 1 coupon per order.
Will I pay sales tax when I order with Half Price Drapes?
With the exception of customers who have orders shipped to California or Georgia, Half Price Drapes does not charge sales tax at this time.
What if I don’t like what I ordered?

Half Price Drapes wants you to be 100% satisfied with your purchase. If you are not, we are here to help.

Half Price Drapes requires that you notify us that you want to return all or part or your order within 30 days of receiving your items. We also ask that you obtain a Return Merchandise Authorization #. You can request an RMA by writing to us at cutomerservice@halfpricedrapes.com or by calling 866-413-7273.

Representatives are available to help you Monday through Friday from 8:30 am to 4:30 pm PST.

*If you have general questions regarding our return policy you can visit our RETURN POLICY page for more details.*

Where can I find customer reviews?

Find out how Half Price Drapes’ customers are enjoying their new window treatments. View Customer reviews

Will I receive 1 or 2 panels? Your photos all show 2 panels.

All of our panels, with the exception of a few of our sheers, are sold as singles. If you need a total of 2 panels, you need to add a quantity of 2 panels into your cart.

How do I order Buy 1 Get 1?

When ordering a Buy 1 Get 1 item, for every panel you add to your cart, HPD will add another at no extra cost. So if you need a total of 4 Buy 1 Get 1 panels, add a quantity of 2 panels to your cart and HPD will add 2 more for free, for a total of 4 panels.

How are you able to offer curtains at half the price of other retailers?

Half Price Drapes is unique in the industry! We source all of our own fabrics and manufacture them in our own workrooms. Because we control and oversee the entire process from start to finish, we can offer high quality products at extremely affordable prices.

What if I need help deciding what will work in my space?

Experienced Customer Service representatives are available Monday to Friday to answer your questions regarding products, measuring and any other aspect of placing your order. Should you need a customized quote, click on “Don’t See Your Size” on any item page and we will be happy to give you a custom quote designed around your specifications.

Can I place my order over the phone?

Yes, you can place an order with one of our customer service representatives.
Representatives are available to help you Monday through Friday from 8:30 am to 4:30 pm PST.

What payment methods do you accept?

Half Price Drapes accepts all major credit cards like Master Card, Visa, Discover, and American Express, along with PayPal payments.

Measuring and Installation
How do I measure my window for curtains?

All you need to know about measuring for curtains and drapes is included in our measuring guide, along with tips to help you measure like a pro and terms you may not have heard before but really need to know. You can link to our detailed measuring guide here.

What does the term Custom Made curtains mean?

The term Custom Made refers to items that are made to a customer’s specifications. These specifications can be for the width of the curtain, the length of the curtain, what the top of the curtain looks like, the kind of lining the curtain may need or any combination of these things. Many of our products can be ordered as custom made. To find these products on our website click the Custom option under Shop by Size.

What does the term Ready Made mean?

Items featured on our website as Ready Made are standard sizes items that are kept in stock. Ordering Ready-made items are the fastest way to receive your curtains because they usually ship within 3 to 5 days of placing your order.

What does the term Made to Order mean?

Items listed as Made to Order are standard sized items that are not kept in stock. Since these items are not kept on our shelves ready to ship, Made to Order items can up to 6 weeks to receive from the time the order is placed.

Can I get curtains made to the exact size and style I need?

Yes. Curtains made to your exact size and style are called Custom Made. To order custom sized curtains click the Custom option under Shop by Size.

How do I install my curtains?

Installing your curtains is unique to your home and situation. For advice on installation, HPD provides several links to help you install your curtains like a pro. To link to our installation guide click this link, Installation Guide. We also have a series of instructional videos to help you get started.

SHIPPING & DELEIVERY
How much will I have to pay for delivery?

On orders over $49

Where do you ship?

HPD ships within the contiguous United States, including Alaska and Hawaii.

Can I get my curtains quickly?

Upgrade your shipping choice to get your order quickly. Once you choose your shipping option and agree to the surcharge, your order will receive priotity handling from our fulfillment team. Expedited shipping choices include, 3 Day Express Saver, Standard 2-Day and Overnight, among others. (Orders must be placed by 11:00 am PST, 2:00 pm EST to ship the same day.)

How do I know when my order has shipped?

When your order leaves our warehouse, we will let you know. You will receive a shipping notification email, that will include a tracking number so that you can track the progress of the delivery.

Will I be charged for the order before it ships?

With the exception of Custom Order and Made to Order items, you will not be charged until your order ships. If you order a custom product or a made to order product, your card will be charged at the time the order is placed, but will not ship for 3 to 5 weeks.

I need to cancel my order, what can I do?

If you have placed an order that you need to cancel during business hours, the fastest way to reach us is to call us at 866-413-7172. If you need to cancel an order after hours or over the weekend, you can send us an email at customerservice@halfpricedrapes.com. Please note, customer service representatives are available to assist you Monday through Friday, between 8:30 am and 4:30 pm, PST.

What if my curtains arrive damaged?

Half Price Drapes warranties our products against all defects including manufacturing and workmanship.
If you receive a damaged or defective item, please notify us within 30 days of receipt of the order, and we will replace it at no cost to you.

Do you ship to Alaska and Hawaii?

Yes, Half Price Drapes is happy to ship your order to Alaska and Hawaii. Please allow additional time for your order to arrive.

Do you deliver on weekends?

Yes, HPD has partnered with Federal Express to provide home delivery from Tuesdays through Saturdays.

How long will it take for me to receive my order once my order has shipped?

Most orders arrive 5 to 7 days from the time they leave our warehouse. You will be receive a shipping notification email so that you can track your order. Orders shipped to Alaska and Hawaii may take a little longer to arrive.

Will all of my items be shipped together? What if I order some Ready Made items and some Custom Made items?

All of your in stock, Ready Made Items will ship right away. The portion of the order that is Made to Order or Custom Order will ship once they are received in our warehouse and quality checked. You will receive a shipping confirmation email with each shipment.

Where is your shipping warehouse located?

Our warehouse is located in Atlanta, Georgia.

RETURNS & WARRANTY
Does Half Price Drapes back up its products once they have left their warehouse?

HPD warranties our products against all defects including manufacturing and workmanship. If you receive a damaged or defective item, please notify us within 30 days of receipt of the order, and we will replace it at no cost to you.

I have received a damaged or defective item, what should I do?

If you receive something that is damaged or has a flaw please let us know right away. You can contact us by writing to us at customerservice@halfpricedrapes.com or by calling us 866-413-7273 and following the prompts.

How do I return something?

If you need to return something for any reason please contact us within 30 days of receiving the item. Also, we ask that you obtain a Return Merchandise Authorization # before you send something back to us. To obtain an RMA please contact us by writing to us at customerservice@halfpricedrapes.com or by calling us at 866-413-7273 and following the prompts.

Can I exchange my item for a different color or size?

Half Price Drapes does not accept items for an exchange or store credit. If you wish to replace the items you have received, we recommend that you return the unwanted items for a refund as soon as possible and place a new order.

Can I return a custom order?

Half Price Drapes does accept returns on custom items, however, we will retain 50% of the purchase price. For this reason we highly recommend that you order swatches for any item you are considering for a custom treatment.

Can I return a Super Savings Deal?

Half Price Drapes will accept returns on these items within 30 days of the receipt of the order.

I have not received my return refund, who do I contact?

HPD processes refunds within 7 days of receiving a return in our warehouse. We highly recommend that you keep any tracking information you received when shipping the order back to us, until you see the refund appear on your method of payment. If you find that you have not been refunded for a return that has reached our warehouse within 7 days, you can email our customer service department at customerservice@halfpricedrapes.com or call us at 866-413-7273, and we will be happy to help you.

How will I know that you have received my return?

Once your return order has been received in our warehouse it will be entered into our system and a notification will be sent to our accounting department. Once the notification is received our accounting department will get to work on issuing your refund. Once the refund has been issued to your method of payment you will be sent a notification that the refund has been processed. Please allow 5 to 7 working days for the refund to be issued from the day the return is received in our warehouse. We highly recommend that you keep your tracking information until the refund has been processed.

Who pays for return shipping?

Half Price Drapes does not pay for return shipping unless arrangements have been made before the order has been shipped back to us.

ORDER STATUS
How will I know if my order went through?

HPD will send you an order confirmation email once your order has been process. If you have not received an order confirmation within a few minutes of placing your order, you should check to see if the order was routed to your junk or spam file. If it is not there you can sign in to your account from our website and locate your order history from there.

How will I know when my package ships?

You will receive a shipping notification email when your order leaves our warehouse. It will include a tracking number that you can use to track the progress of your order.

I need to make a change to my order, what do I do?

If your order has not already been packed to ship it can be altered. The fastest way to reach us to change your order is to give us a call during office hours at 866-413-7273. If you need to make a change after hours or over the weekend, the best way to reach us is by emailing us at customerservice@halfpricedrapes.com. Our customer service representatives are available from 8:30 to 4:30 PST, Monday through Friday.

I placed an order for a Custom or Made to Order item, when will it ship?

Most of our Custom and Made to Order items will ship to you between 4 to 6 weeks from the time you place your order. Just like readymade items, you will receive a shipping notification email when the order leaves our warehouse. This email will include tracking information.

Fabric & Swatches
Can I buy a fabric swatch before I place and order for a product?

Half Price Drapes stocks swatches for all of the curtain panels we sell. You can order a swatch buy clicking on the Order a Swatch button on any curtain page.

Do I have to pay for swatches?

We will send you the first 10 swatches for free. Most swatches are priced at $.99 or less should you need to order more than 10.

Can I buy fabric by the yard to make pillows to match my curtains?

HPD keeps fabric on hand for any panels that we make Custom and Made to Order products with. So if you are ordering an item from a page that offers Custom or Made to Order sizes, more than likely, you can order fabric as well.

DESIGNER & BUSINESS
Do you offer discounts for designers?

Yes, HPD does offer a To the Trade program for designer professionals. Click here to to more information about our Trade and Partner program.